FAQ

Frequently asked questions

How long to create custom pieces?


Depending upon the complexity of your custom order our pieces usually are ready to ship within four weeks however delivery time will depend upon how far away you live from our studio. Ontario shipping is usually within 4 business days (often sooner) whereas out of province shipping can take up to two weeks. Out of country deliveries can take 6-10 weeks for delivery depending upon the destination country and shipping method chosen.




What about returns?


Generally two fishes pottery items are returnable within 30 days of receipt but please note special order items do have some restrictions. Please click on our cutomer care link for details.




What about larger orders?


two fishes pottery welcomes larger orders for cafes, bars and restaurants, large family events or large place setting orders. Please contact us directly for shipping times and pricing.




Can you match colours from a set I already own?


two fishes can help you replace broken items from sets you may already own but cannot guarantee perfect replica replacements. It has been our experience that our replica customers are satisfied with our replacement efforts. As you can imagine replica pieces are non-refundable.